Emergency Heating Repair

We were scheduled for the second call of the day with a service window of between 9:00-11:00 AM.  At 9:35am Kevin called to say that he was en route and he arrived at 9:45.  Upon arrival, Kevin immediately put on shoe covers to protect our floors and faithfully shucked and donned them appropriately as he went about his business during his visit.  He spent the next 10-15 minutes locating the units in the system, explaining what the inspection entailed, and getting a clear idea of what our humidifier needs were for the estimate.  For the next hour and a half, Kevin diligently inspected the components of both systems.  When this was completed, he went over all of the inspection points on each unit and provided an estimate for the installation of the whole house humidifier (which he recommended be installed at the beginning of the next heating season).  When finished, Kevin provided a form for signing up for a preventive maintenance agreement, going over the particulars without any coercive “hard sell” – which I appreciated.  I was favorably impressed with the level of service and the professionalism provided by Kevin.  While I am still on the fence on the preventive maintenance agreement I will likely have Holtzople’s install our whole house humidifier in the fall and I would not hesitate to call them should my system require service.

Holtzople does excellent work. We purchased a complete geothermal system from them as part of a remodel in 2013. Ever since then our electric bill has been in the range of $118 – $156 per month. That represents a greater than 50% reduction from before when we had older systems. Every 6 months they come out to do maintenance and tune up work on the system and keep it in tip top shape. I’d like to recognize Kevin, the guy who usually does the work. Today he was actually a little ahead of schedule and called to see if it would be okay to arrive early – heck yes it was ok! Kevin is amazing in that he has so much energy and so much knowledge about the system. He explains what he’s doing and asks if I have any questions, which I frequently do have, and then he gets right to work. Kevin is easy to talk to and has a good ability to explain stuff to me so that I can understand it. I really like that. My wife and I are thankful for having decided to do business with Holtzople Heating & Air Conditioning. These folks have integrity and professionalism. We highly recommend them.

I would just like to take a minute and let you know that I was very impressed with the Customer Service that Jeremiah provided to me with his visit today.  He presented and handled himself very professionally while being able to answer all of my questions.  He was very willing to describe and and discuss my system while explaining the dampers on my system in details.  He was even cordial to my very curious and talkative children, something that not all service technicians tend to show.

Thank you for having such a customer oriented technician.  I would certainly recommend Holtzople to someone else and would request to have Jeremiah visit any day.

Holtzople’s technician arrived promptly, donned his plastic booties and came into the house to check out my air conditioning system problem. He quickly found the bad part, replaced it and checked the refrigerant. After he was done, he explained the problem, showed me the faulty part and explained their charges. He was courteous and kind. I was very pleased to have it fixed so quickly! I would recommend this business to anyone.

Holtzople came out and they were very efficient and professional.  They got to taking care of business quickly and didn’t waste my time.  They knew exactly what to do and left me in better shape than when I called them.  They were punctual, professional, and efficient.

Holtzople was excellent.  They fixed my air conditioner at start of current heat wave.  They served me with a quick response time and they came out a second time at no additional expense (to review concerns I had about drainage).  Inspected drainage system same day as requested and found no problems but gave us peace of mind.

Holtzople was excellent.  Everyone I came in contact with was extremely professional.  Brad, Matt, Jerimiah, Andre, Melissa, and Kelly were all a pleasure to work with.  The work was completed on time.  The staff worked as a team and built on the expertise of one another.  They were more than willing to answer questions and provide instruction on the use of the system.  I felt that they were there for me and not rushing out to another call.  The job site was cleaned after the work and looked better than when they arrived.  I highly recommend Holtzople for all of your cooling and heating needs.